Complaints Procedure

At Station House Dental Care we take all feedback seriously. We aim to provide the highest standard of dental care, but if something falls short of your expectations we want to know — and we want to put it right.

Step 1: Contact us directly

The fastest way to resolve any concern is to speak to us directly. Please contact:

Station House Dental Care — Complaints

Fernlea Avenue, Barnoldswick, BB18 5DW
Telephone: 01282 965286
Email: teeth@stationhousebarnoldswick.com
Mon–Fri 8:30am–5:30pm · Sat 9am–2pm

We will acknowledge your complaint within 3 working days and aim to fully resolve it within 10 working days. We will keep you informed throughout and treat all complaints in confidence.

Step 2: If you remain unsatisfied

If we have not been able to resolve your complaint, the next step depends on whether your treatment was provided under the NHS or privately. Contact the relevant independent body below. A complaint should normally be made within 12 months of the event, or of you becoming aware of it.

NHS treatment — NHS Lancashire and South Cumbria ICB

If your treatment was provided under the NHS, you can complain either to us (using Step 1 above) or to the body that commissions our NHS dental services, NHS Lancashire and South Cumbria Integrated Care Board. You do not need to do both. Since July 2023 the ICB — not NHS England — handles complaints about NHS primary care.
Telephone: 0300 373 3550
Email: lscicb-fw.patientexperience@nhs.net
Address: Patient Experience Team, NHS Lancashire and South Cumbria ICB, County Hall, Preston PR1 8XB

NHS treatment — Parliamentary and Health Service Ombudsman

The Ombudsman is the final, independent stage for unresolved NHS complaints in England, and is free to use. You can ask them to review your complaint once you have received a final response from us or the ICB, or if you have not had a final response within six months.
Telephone: 0345 015 4033
Online: ombudsman.org.uk

General Dental Council (GDC)

If you have serious concerns about a dental professional's fitness to practise (conduct, competence or health) you can raise a concern with the GDC.
Telephone: 020 7167 6000
Online: gdc-uk.org
Address: General Dental Council, 37 Wimpole Street, London W1G 8DQ

Care Quality Commission (CQC)

Station House Dental Care is registered with and regulated by the Care Quality Commission. You can share your experience with the CQC.
Online: cqc.org.uk

Our regulatory details

This complaints procedure was last reviewed June 2026. A copy is available on request from reception.