Complaints Procedure

At Station House Dental Care we take all feedback seriously. We aim to provide the highest standard of dental care, but if something falls short of your expectations we want to know — and we want to put it right.

Step 1: Contact us directly

The fastest way to resolve any concern is to speak to us directly. Please contact:

Station House Dental Care — Complaints

Fernlea Avenue, Barnoldswick, BB18 5DW
Telephone: 01282 965286
Email: teeth@stationhousebarnoldswick.com
Mon–Fri 8:30am–5:30pm · Sat 9am–2pm

We will acknowledge your complaint within 3 working days and aim to fully resolve it within 10 working days. We will keep you informed throughout and treat all complaints in confidence.

Step 2: If you remain unsatisfied

If we have not been able to resolve your complaint to your satisfaction, you have the right to contact the following independent bodies:

Dental Complaints Service (for private treatment)

The Dental Complaints Service provides free and impartial support for resolving complaints about private dental treatment.
Telephone: 020 8253 0800 (Monday–Friday, 9am–5pm)
Online: dcs.gdc-uk.org
Address: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ

General Dental Council (GDC)

If you have serious concerns about a dental professional's fitness to practise (conduct, competence or health) you can raise a concern with the GDC.
Telephone: 020 7167 6000
Online: gdc-uk.org
Address: General Dental Council, 37 Wimpole Street, London W1G 8DQ

Care Quality Commission (CQC)

Station House Dental Care is registered with and regulated by the Care Quality Commission. You can share your experience with the CQC.
Online: cqc.org.uk

Our regulatory details

This complaints procedure was last reviewed April 2026. A copy is available on request from reception.